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Question 183 - CIS-CSM discussion

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A customer service manager would like to limit the reading and creation of knowledge articles within a specific Knowledge Base to the Customer Support group only. Which features should be used to accomplish this? (Choose two.)

A.
Can Read user criteria
Answers
A.
Can Read user criteria
B.
Whitelist all other groups from the Knowledge Base
Answers
B.
Whitelist all other groups from the Knowledge Base
C.
Hide the Knowledge Base from the Knowledge Base Portal
Answers
C.
Hide the Knowledge Base from the Knowledge Base Portal
D.
Cannot Contribute user criteria
Answers
D.
Cannot Contribute user criteria
Suggested answer: A, D
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asked 23/09/2024
Alvin Thomas
46 questions
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