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Question 189 - CIS-CSM discussion

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What feature does the Product Model and Catalog Items Relationship plugin enable?

A.
Agents are automatically proposed catalog items related to the chosen product on the case form
Answers
A.
Agents are automatically proposed catalog items related to the chosen product on the case form
B.
Consumers can track what products they have purchased via the catalog
Answers
B.
Consumers can track what products they have purchased via the catalog
C.
It provides a contextual service catalog based on the customer's subscribed services
Answers
C.
It provides a contextual service catalog based on the customer's subscribed services
D.
Customer service managers can track the financial cost of customer's subscribed services and the related requests
Answers
D.
Customer service managers can track the financial cost of customer's subscribed services and the related requests
Suggested answer: C
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asked 23/09/2024
Reinhard KOhl
38 questions
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