ServiceNow CIS-CSM Practice Test - Questions Answers, Page 19
List of questions
Question 181
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What benefits does scoping an application bring? (Choose three.)
Question 182
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Guided decisions is a decision authoring and execution capability that dynamically guides agents to resolve complex cases. Guided decisions consist of decision trees. What is a decision tree?
Question 183
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A customer service manager would like to limit the reading and creation of knowledge articles within a specific Knowledge Base to the Customer Support group only. Which features should be used to accomplish this? (Choose two.)
Question 184
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What can a person assigned with the customer role access on the customer service portal by default? (Choose three.)
Question 185
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By default what can customers with the customer (sn_customerservice.customer) role see on the customer service portal? (Choose three.)
Question 186
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Benefits of Proactive Customer Service Operations include: (Choose two.)
Question 187
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What does Major issue Management use to identify all other customers impacted by a major case?
Question 188
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In CSM Asset Management has a different meaning than in ITSM or Corporate Finance Which of the following defines Asset Management in CSM?
Question 189
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What feature does the Product Model and Catalog Items Relationship plugin enable?
Question 190
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When working with communication channels, what inbound email flows are available by default? (Choose two.)
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