ServiceNow CIS-CSM Practice Test - Questions Answers, Page 4
List of questions
Related questions
Question 31

Predictive Intelligence improves Case management by:
Question 32

Which of the following is a condition for matching rules?
Explanation:
customer-service-management/concept/case-assignment-matching-rules.html
Question 33

What do blue circles in the timeline of a case form represent?
Explanation:
customer-service-management/reference/r_CustomerServiceCaseTimeline.html
Question 34

Predictive Intelligence improves triage quality by eliminating the guesswork. Predictive Intelligence supports which of the following decisions? (Choose two.)
Question 35

Which Business Rules are part of the Customer Service Management baseline configuration? (Choose two.)
Explanation:
Source: https://docs.servicenow.com/bundle/vancouver-customer-service-management/page/product/customer-service-management/reference/r_BRIWCustomerService.html
Question 36

What are the Critical Success Factors that are related to CSM Suite Implementations? (Choose four.)
Question 37

What should be emphasized when designing solutions? (Choose three.)
Question 38

What role does the Engagement Manager play before the Workshop? (Choose two.)
Question 39

What should be part of the pre-engagement collateral?
Question 40

Articles can provide the following: (Choose three.)
Question