ServiceNow CIS-CSM Practice Test - Questions Answers, Page 3
List of questions
Related questions
Question 21

What is the default value in the Channel field when a new case is opened by a customer in the Service Catalog, using the Customer Service Portal?
Question 22

When activating the Customer Service Management Demo Data plugin, which case type is available besides product case?
Question 23

What's the purpose of the Deactivate Special Handling Notes Scheduled Job?
Question 24

What does the Agent Whisper function do?
Question 25

Agents and managers cannot create knowledge articles from Community questions.
Explanation:
The ownership group for this knowledge article. An ownership group consists of a group of members and a manager who are responsible for approvals, ensuring article quality, and feedback tasks. Ownership groups can publish, edit, and retire knowledge articles that they are associated with.
Question 26

Information about a customer's service contract is found in Knowledge.
Explanation:
customer-service-management/concept/c_ContractsAndEntitlements.html
Question 27

From what places in SN can an agent create a case? (Choose three.)
Explanation:
customer-service-management/reference/r_CustomerServiceCaseForm.htmlc
Question 28

What are the conditions that matching rules are based on? (Choose two.)
Explanation:
customer-service-management/concept/c_CaseRouting.html
Question 29

Matching rules enhance assignment capability by ____________________.
Explanation:
customer-service-management/concept/c_CaseRouting.html
Question 30

Special Handling Notes can apply to which one of the following based on specific attributes?
Explanation:
https://killexams.com/demo-download/Servicenow-CIS-CSM
Question