ServiceNow CIS-CSM Practice Test - Questions Answers, Page 2
Question list
List of questions
Related questions
Is the Customer Service Social Integration plugin (com.sn_cs_social) activated as part of the Customer Service Management plugin?
Options are :
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent Workspace.
Options are :
________________ is a role for managing all of the cases in an account and any related child accounts.
Options are :
Entitlements specify the level of service provided to customers.
Upon self-registration through the Consumer Service Portal, a record is created in: (Choose two.)
Who can create a customer service case from a community discussion? (Choose two.)
Which CSM Configurable Workspace feature enables agents to quickly view records in the contextual side panel without switching tabs?
With the Auto Close Resolved Cases flow enabled, and using its default settings, when will a reminder be sent to a non-responsive customer?
The self-registration feature enables new customer contacts to submit registration requests from the customer portal. Which role is responsible for creating the unique registration code for each account?
What are some of the influencing factors that will help determine the type of customer support desk structure required? (Choose four.)
Question