ServiceNow CIS-CSM Practice Test - Questions Answers, Page 19
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Question 181

What benefits does scoping an application bring? (Choose three.)
Question 182

Guided decisions is a decision authoring and execution capability that dynamically guides agents to resolve complex cases. Guided decisions consist of decision trees. What is a decision tree?
Question 183

A customer service manager would like to limit the reading and creation of knowledge articles within a specific Knowledge Base to the Customer Support group only. Which features should be used to accomplish this? (Choose two.)
Question 184

What can a person assigned with the customer role access on the customer service portal by default? (Choose three.)
Question 185

By default what can customers with the customer (sn_customerservice.customer) role see on the customer service portal? (Choose three.)
Question 186

Benefits of Proactive Customer Service Operations include: (Choose two.)
Question 187

What does Major issue Management use to identify all other customers impacted by a major case?
Question 188

In CSM Asset Management has a different meaning than in ITSM or Corporate Finance Which of the following defines Asset Management in CSM?
Question 189

What feature does the Product Model and Catalog Items Relationship plugin enable?
Question 190

When working with communication channels, what inbound email flows are available by default? (Choose two.)
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