ServiceNow CIS-CSM Practice Test - Questions Answers, Page 17
List of questions
Question 161
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In the 'Action Status' column on a case list, what could a blue indicator dot mean?
Question 162
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Which table must be extended when creating a new case type?
Question 163
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Which services does a Customer (sn_customerservice.customer) have access to? (Choose two.)
Question 164
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After installing the Performance Analytics Content Pack for Customer Service, which job must be run to retrieve daily case data from previous months?
Question 165
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Which of the following features are specific to CSM Workspaces and will not be found in the Platform UI view? (Choose two.)
Question 166
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To which recipient types can targeted communications (publications) be sent? (Choose two.)
Question 167
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What does viewing a customer's install base enable customer service agents to do? (Choose two.)
Question 168
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What are the advantages of leading indicators over lagging indicators? (Choose two.)
Question 169
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The ServiceNow add-in for Microsoft Outlook enables you to manage workflows such as creating and updating contacts and cases from within Microsoft Outlook. How could this feature positively affect customer experience?
Question 170
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What is normally done when a Root Cause and a Workaround are identified for a problem to document the quickest known resolution?
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