ServiceNow CIS-CSM Practice Test - Questions Answers, Page 17
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In the 'Action Status' column on a case list, what could a blue indicator dot mean?
Which table must be extended when creating a new case type?
Which services does a Customer (sn_customerservice.customer) have access to? (Choose two.)
After installing the Performance Analytics Content Pack for Customer Service, which job must be run to retrieve daily case data from previous months?
Which of the following features are specific to CSM Workspaces and will not be found in the Platform UI view? (Choose two.)
To which recipient types can targeted communications (publications) be sent? (Choose two.)
What does viewing a customer's install base enable customer service agents to do? (Choose two.)
What are the advantages of leading indicators over lagging indicators? (Choose two.)
The ServiceNow add-in for Microsoft Outlook enables you to manage workflows such as creating and updating contacts and cases from within Microsoft Outlook. How could this feature positively affect customer experience?
What is normally done when a Root Cause and a Workaround are identified for a problem to document the quickest known resolution?
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