ServiceNow CIS-CSM Practice Test - Questions Answers, Page 18
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Customer service agents can use Agent Assist to search for information from an interaction. BY DEFAULT, what are the available search sources? (Choose three.)
When are child cases updated from the parent case?
New case tasks use the following prefix:
The default configuration automatically closes resolved Cases after how many days?
An account is a supported external customer and a contact is a user who is an employee of an account. How many accounts can a contact be associated with?
Installing the Customer Service Management plugin activates:
A customer service agent wants to escalate an account but is unable to use the Escalate Account related link on the Account form. What could be the reasons why the customer service agent is not able to use it? (Choose two.)
Which step in Advanced Work Assignment (AWA) would ensure the work was allocated to the appropriate agent?
How are ServiceNow's out-of-the-box Customer Service Management applications packaged? (Choose two.)
Entitlements are counted using two types of units:
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