ServiceNow CIS-CSM Practice Test - Questions Answers, Page 16
List of questions
Question 151
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What are Special Handling Notes used for?
Question 152
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A contact can submit a self-registration request from the customer portal with a registration code. Which of the following roles can approve the request? (Choose three.)
Question 153
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What is knowledge article versioning?
Question 154
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Which of the following are benefits of customer access management? (Choose two.)
Question 155
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Customer service personnel who are allocated the customer service agent (sn_customerservice_agent) role are responsible for which of the following tasks? (Choose four.)
Question 156
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On the Customer Service Portal which personas can see work orders from their company hierarchy? (Choose two.)
Question 157
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When integrating Customer Service Management with IT Service management what separate action is required for Request Management?
Question 158
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Service providers use business models to support their various customers. What type of customer is supported with the Business-to-Consumer (B2C) model?
Question 159
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What is the benefit of a phased release approach?
Question 160
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Service-aware Install Base consists of which entities? (Choose three.)
Question