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ServiceNow CIS-CSM Practice Test - Questions Answers, Page 16

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List of questions

Question 151

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What are Special Handling Notes used for?

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Question 152

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A contact can submit a self-registration request from the customer portal with a registration code. Which of the following roles can approve the request? (Choose three.)

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Question 153

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What is knowledge article versioning?

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Question 154

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Which of the following are benefits of customer access management? (Choose two.)

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Question 155

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Customer service personnel who are allocated the customer service agent (sn_customerservice_agent) role are responsible for which of the following tasks? (Choose four.)

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Question 156

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On the Customer Service Portal which personas can see work orders from their company hierarchy? (Choose two.)

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Question 157

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When integrating Customer Service Management with IT Service management what separate action is required for Request Management?

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Question 158

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Service providers use business models to support their various customers. What type of customer is supported with the Business-to-Consumer (B2C) model?

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Question 159

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What is the benefit of a phased release approach?

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Question 160

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Service-aware Install Base consists of which entities? (Choose three.)

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A consumer service agent receives and accepts a case which was created by a consumer. The agent needs and requests more information from the consumer. After receiving the information, the agent proposes a solution that is accepted by the consumer Given this scenario, what is the chronological order of case states used to manage this case?
Who can create a customer service case from a community discussion? (Choose two.)
What can a person assigned with the customer role access on the customer service portal by default? (Choose three.)
What do blue circles in the timeline of a case form represent?
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