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ServiceNow CIS-CSM Practice Test - Questions Answers, Page 20

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List of questions

Question 191

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Which of the following is a required field in the Resolution Information tad in order to close a case?

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Question 192

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Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?

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Question 193

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Which of the following roles have permission to create a relationship between a contact and an account? (Choose two.)

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Question 194

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Which of the following statements is correct regarding product models in CSM?

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Question 195

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What benefits can be gained by integrating CSM with Field Service Management? (Choose two.)

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Question 196

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The case digests feature includes which types of case communication? (Choose two.)

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Question 197

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Customer Service Management Administrators can delegate Contact Administration activities to specific contacts within accounts by assigning specific roles to one or more users. Which of the following roles, if assigned, would allow the user to create contacts?

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Question 198

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When creating or importing assets for CSM, model categories are used to: (Choose three.)

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Question 199

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How are Service Catalogs and Catalog Items related? (Choose two.)

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Question 200

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When configuring email in Communication Channels, how many outgoing email addresses are supported?

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Total 239 questions
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Related questions

A consumer service agent receives and accepts a case which was created by a consumer. The agent needs and requests more information from the consumer. After receiving the information, the agent proposes a solution that is accepted by the consumer Given this scenario, what is the chronological order of case states used to manage this case?
Who can create a customer service case from a community discussion? (Choose two.)
What can a person assigned with the customer role access on the customer service portal by default? (Choose three.)
What do blue circles in the timeline of a case form represent?
With the Auto Close Resolved Cases flow enabled, and using its default settings, when will a reminder be sent to a non-responsive customer?
Benefits of Proactive Customer Service Operations include: (Choose two.)
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What are the types of units used to measure entitlements? (Choose two.)
_____________________ is a role for agents who assists consumers with questions, issues, and problems. This user creates, views, and edits cases and works with consumers to resolve cases. Typically supports a specific set of products across one or more communication channels. An agent can belong to one or more agent groups. Options are :
What should be part of the pre-engagement collateral?