ServiceNow CIS-CSM Practice Test - Questions Answers, Page 20
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Which of the following is a required field in the Resolution Information tad in order to close a case?
Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?
Which of the following roles have permission to create a relationship between a contact and an account? (Choose two.)
Which of the following statements is correct regarding product models in CSM?
What benefits can be gained by integrating CSM with Field Service Management? (Choose two.)
The case digests feature includes which types of case communication? (Choose two.)
Customer Service Management Administrators can delegate Contact Administration activities to specific contacts within accounts by assigning specific roles to one or more users. Which of the following roles, if assigned, would allow the user to create contacts?
When creating or importing assets for CSM, model categories are used to: (Choose three.)
How are Service Catalogs and Catalog Items related? (Choose two.)
When configuring email in Communication Channels, how many outgoing email addresses are supported?
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