ServiceNow CIS-CSM Practice Test - Questions Answers, Page 22
List of questions
Question 211
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Which Flow Designer flow can be used to automatically close resolved cases if customers do not respond within a specified time?
Question 212
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Which feature sends an email notification containing a list of relevant knowledge articles to the case submitter and watchlist users associated with the case whenever a case is created?
Question 213
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Which knowledge records can be configured with User Criteria?
Question 214
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What are the types of matching criteria for Customer Service? (Choose four.)
Question 215
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What is the most efficient way to get cases to be dosed automatically after a few days?
Question 216
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What is a limitation regarding synchronization between a case and its associated work order?
Question 217
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What is the primary output from the Requirements Gathering workshop?
Question 218
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Using the out-of-the-box major issue management process flow, a consumer service agent proposes an existing case in the Open state as a major case candidate. The major case candidate has a consumer defined and is approved by the customer service manager What happens to the major case candidate?
Question 219
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Which of the following are benefits that may be gained from using communities?
Choose 3 answers
Question 220
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What functionality is required to automatically close resolved cases if customers do not respond within a specified time?
Question