ServiceNow CIS-CSM Practice Test - Questions Answers, Page 22
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Question 211

Which Flow Designer flow can be used to automatically close resolved cases if customers do not respond within a specified time?
Question 212

Which feature sends an email notification containing a list of relevant knowledge articles to the case submitter and watchlist users associated with the case whenever a case is created?
Question 213

Which knowledge records can be configured with User Criteria?
Question 214

What are the types of matching criteria for Customer Service? (Choose four.)
Question 215

What is the most efficient way to get cases to be dosed automatically after a few days?
Question 216

What is a limitation regarding synchronization between a case and its associated work order?
Question 217

What is the primary output from the Requirements Gathering workshop?
Question 218

Using the out-of-the-box major issue management process flow, a consumer service agent proposes an existing case in the Open state as a major case candidate. The major case candidate has a consumer defined and is approved by the customer service manager What happens to the major case candidate?
Question 219

Which of the following are benefits that may be gained from using communities?
Choose 3 answers
Question 220

What functionality is required to automatically close resolved cases if customers do not respond within a specified time?
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