ServiceNow CIS-CSM Practice Test - Questions Answers, Page 6
List of questions
Related questions
Question 51

ACME corporation wants to use ServiceNow CSM for supporting their customers through Twitter. What CSM entity would you recommend ACME to store the customer's Twitter profile details?
Question 52

Which social media channels are NOT available out-of-box?
Question 53

What is the equivalent of NOT selecting any group, when configuring multiple active configurations of OpenFrame?
Question 54

How many outbound email accounts are supported in Customer Service Management?
Explanation:
id=community_question&sys_id=8c8a948f1bc3cc50ada243f6fe4bcba4
Question 55

What are features of Customer Service Management? (Choose four.)
Question 56

What are the Forum User Types? (Choose three.)
Explanation:
customer-communities/concept/communities-permissions.html
Question 57

Which of the following are true regarding the Community Portal application? (Choose two.)
Explanation:
- Licensed for the Customer Service Management application & licensed for HR Service Delivery, so c. is wrong, which makes a. a logical choice - 'The roles required to define requirements and set up forums include sn_communities.admin or sn_communities.forum_admin.' (d.) Source: - https://docs.servicenow.com/bundle/utah-customer-service-management/page/product/customer-communities/task/activate-communities.html (licensing) - https://docs.servicenow.com/bundle/utah-customer-service-management/page/product/customer-communities/reference/r_setup-communities-admin.html(
Question 58

If only one user reports a content for moderation, the content will be hidden.
Explanation:
customer-communities/task/approve-reject-content.html
Question 59

The available case types are: (Choose two.)
Explanation:
customer-service-management/concept/manage-csm-case-types.html
Question 60

What is required to enable the Follow the sun field on the Customer Service Case form?
Explanation:
customer-service-management/reference/r_CustomerServiceCaseForm.html
Question