ExamGecko
Login
Home / ServiceNow / CIS-CSM / List of questions
Ask Question

ServiceNow CIS-CSM Practice Test - Questions Answers, Page 6

Add to Whishlist

List of questions

Question 51

Report Export Collapse

ACME corporation wants to use ServiceNow CSM for supporting their customers through Twitter. What CSM entity would you recommend ACME to store the customer's Twitter profile details?

Become a Premium Member for full access
  Unlock Premium Member

Question 52

Report Export Collapse

Which social media channels are NOT available out-of-box?

Become a Premium Member for full access
  Unlock Premium Member

Question 53

Report Export Collapse

What is the equivalent of NOT selecting any group, when configuring multiple active configurations of OpenFrame?

Become a Premium Member for full access
  Unlock Premium Member

Question 54

Report Export Collapse

How many outbound email accounts are supported in Customer Service Management?

Become a Premium Member for full access
  Unlock Premium Member

Question 55

Report Export Collapse

What are features of Customer Service Management? (Choose four.)

Become a Premium Member for full access
  Unlock Premium Member

Question 56

Report Export Collapse

What are the Forum User Types? (Choose three.)

Become a Premium Member for full access
  Unlock Premium Member

Question 57

Report Export Collapse

Which of the following are true regarding the Community Portal application? (Choose two.)

Become a Premium Member for full access
  Unlock Premium Member

Question 58

Report Export Collapse

If only one user reports a content for moderation, the content will be hidden.

Become a Premium Member for full access
  Unlock Premium Member

Question 59

Report Export Collapse

The available case types are: (Choose two.)

Become a Premium Member for full access
  Unlock Premium Member

Question 60

Report Export Collapse

What is required to enable the Follow the sun field on the Customer Service Case form?

Become a Premium Member for full access
  Unlock Premium Member
Total 239 questions
Go to page: of 24
Open VPLUS File
Convert VPLUS to PDF

Related questions

A consumer service agent receives and accepts a case which was created by a consumer. The agent needs and requests more information from the consumer. After receiving the information, the agent proposes a solution that is accepted by the consumer Given this scenario, what is the chronological order of case states used to manage this case?
Who can create a customer service case from a community discussion? (Choose two.)
What can a person assigned with the customer role access on the customer service portal by default? (Choose three.)
What do blue circles in the timeline of a case form represent?
With the Auto Close Resolved Cases flow enabled, and using its default settings, when will a reminder be sent to a non-responsive customer?
Benefits of Proactive Customer Service Operations include: (Choose two.)
Articles can provide the following: (Choose three.)
What are the types of units used to measure entitlements? (Choose two.)
_____________________ is a role for agents who assists consumers with questions, issues, and problems. This user creates, views, and edits cases and works with consumers to resolve cases. Typically supports a specific set of products across one or more communication channels. An agent can belong to one or more agent groups. Options are :
What should be part of the pre-engagement collateral?