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ServiceNow CIS-CSM Practice Test - Questions Answers, Page 7

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List of questions

Question 61

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In the Customer Service Management space, what does the term asset management mean?

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Question 62

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Which of the following roles cannot update a consumer's record?

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Question 63

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Major Issue Management uses which one of the following capabilities?

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Question 64

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What is required to synchronize fields from a parent to a child case(s)?

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Question 65

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HOTSPOT

Match the definitions for roles relationships.


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Question 66

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Which of the following functions can be completed when using the Field Service Management Application on a mobile device offline? (Choose three.)

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Question 67

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Information in the Case Field 'Contact' is copied to which Incident Field?

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Question 68

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How many active OpenFrame configurations can you have on an instance?

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Question 69

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What are common types of application record data that are imported during a CSM data migration? (Choose two.)

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Question 70

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Which are the key self-service functions of the Customer Support Portal? (Choose three.)

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Related questions

A consumer service agent receives and accepts a case which was created by a consumer. The agent needs and requests more information from the consumer. After receiving the information, the agent proposes a solution that is accepted by the consumer Given this scenario, what is the chronological order of case states used to manage this case?
Who can create a customer service case from a community discussion? (Choose two.)
What can a person assigned with the customer role access on the customer service portal by default? (Choose three.)
What do blue circles in the timeline of a case form represent?
With the Auto Close Resolved Cases flow enabled, and using its default settings, when will a reminder be sent to a non-responsive customer?
Benefits of Proactive Customer Service Operations include: (Choose two.)
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What are the types of units used to measure entitlements? (Choose two.)
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What should be part of the pre-engagement collateral?