ServiceNow CIS-CSM Practice Test - Questions Answers, Page 9
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Question 81

HOTSPOT
Match the business rule to its function in the Self-Service Portal.
Hot Area:
Answer:
Explanation:
https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-servicemanagement/reference/r_BRIWCustomerService.html
Question 82

The ServiceNow Communities feature is only available for customers with ServiceNow Customer Services Management licenses.
Question 83

Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
Question 84

If the CSM Demo Data Plugin has been installed what are two options either of which will prepare that instance to be used as part of the release path to production? (Choose two.)
Explanation:
https://docs.servicenow.com/en-US/bundle/vancouver-customer-service-management/page/product/customer-service-management/concept/use-consumer-service-portal.html
Question 85

What criteria can be used to determine when a new inbound case should be opened?
Question 86

From a service provider's perspective, is the following a product or an asset?
A cable modem model that the service provider sells.
Explanation:
customer-service-management/concept/c_ContractsAndEntitlements.html
Question 87

Partner admin contacts have access to the data of both their partner accounts and customer accounts.
Explanation:
customer-service-management/reference/r_RolesInstalledWithCustomerService.html
Question 88

Which of the following are best practice with regard to data imports? (Choose two.)
Question 89

Cost Information on cases is available as part of the Performance Analytics Content Pack for Customer Service.
Question 90

Configure chat for Agent Workspace so that agents can interact with their customers. From a chat, agents can:
Options are :
Question