ServiceNow CIS-CSM Practice Test - Questions Answers, Page 9
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Match the business rule to its function in the Self-Service Portal.
Hot Area:
Answer:
The ServiceNow Communities feature is only available for customers with ServiceNow Customer Services Management licenses.
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
If the CSM Demo Data Plugin has been installed what are two options either of which will prepare that instance to be used as part of the release path to production? (Choose two.)
What criteria can be used to determine when a new inbound case should be opened?
From a service provider's perspective, is the following a product or an asset?
A cable modem model that the service provider sells.
Partner admin contacts have access to the data of both their partner accounts and customer accounts.
Which of the following are best practice with regard to data imports? (Choose two.)
Cost Information on cases is available as part of the Performance Analytics Content Pack for Customer Service.
Configure chat for Agent Workspace so that agents can interact with their customers. From a chat, agents can:
Options are :
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