ExamGecko
Login
Home / ServiceNow / CIS-CSM / List of questions
Ask Question

ServiceNow CIS-CSM Practice Test - Questions Answers, Page 11

Add to Whishlist

List of questions

Question 101

Report Export Collapse

Regarding Account Teams, what is the purpose of marking a role as 'unique'?

Become a Premium Member for full access
  Unlock Premium Member

Question 102

Report Export Collapse

Which service catalogs are available out-of-the-box in the customer portals? (Choose two.)

Become a Premium Member for full access
  Unlock Premium Member

Question 103

Report Export Collapse

To which entities can Special Handling Notes be applied out of the box?

Become a Premium Member for full access
  Unlock Premium Member

Question 104

Report Export Collapse

Which capabilities does the integration with Microsoft Outlook add-in offer? (Choose two.)

Become a Premium Member for full access
  Unlock Premium Member

Question 105

Report Export Collapse

In the Customer Service Management space what defines the term asset?

Become a Premium Member for full access
  Unlock Premium Member

Question 106

Report Export Collapse

Out-of-the-box. cases are automatically closed after how many days?

Become a Premium Member for full access
  Unlock Premium Member

Question 107

Report Export Collapse

Which of the following child case states would cause parent - child case synchronization to fail?

Choose 3 answers

Become a Premium Member for full access
  Unlock Premium Member

Question 108

Report Export Collapse

In Advanced Work Assignment, what does the overflow assignment capability do, if defined?

Become a Premium Member for full access
  Unlock Premium Member

Question 109

Report Export Collapse

What are the three main components that make up Proactive Customer Service Operations?

Choose 3 answers

Become a Premium Member for full access
  Unlock Premium Member

Question 110

Report Export Collapse

When working with case types, what is the lowest level in the case type hierarchy called?

Become a Premium Member for full access
  Unlock Premium Member
Total 239 questions
Go to page: of 24
Open VPLUS File
Convert VPLUS to PDF

Related questions

A consumer service agent receives and accepts a case which was created by a consumer. The agent needs and requests more information from the consumer. After receiving the information, the agent proposes a solution that is accepted by the consumer Given this scenario, what is the chronological order of case states used to manage this case?
Who can create a customer service case from a community discussion? (Choose two.)
What can a person assigned with the customer role access on the customer service portal by default? (Choose three.)
What do blue circles in the timeline of a case form represent?
With the Auto Close Resolved Cases flow enabled, and using its default settings, when will a reminder be sent to a non-responsive customer?
Benefits of Proactive Customer Service Operations include: (Choose two.)
Articles can provide the following: (Choose three.)
What are the types of units used to measure entitlements? (Choose two.)
_____________________ is a role for agents who assists consumers with questions, issues, and problems. This user creates, views, and edits cases and works with consumers to resolve cases. Typically supports a specific set of products across one or more communication channels. An agent can belong to one or more agent groups. Options are :
What should be part of the pre-engagement collateral?