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Question 43 - CIS-ITSM discussion

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If the Assignment group is empty on an incident record what happens when an agent that is a member of multiple user groups clicks the Assign to the Ul action?

A.
The agent is prompted to select the Assignment group
Answers
A.
The agent is prompted to select the Assignment group
B.
An error is displayed indicating the agent must manually assign the incident
Answers
B.
An error is displayed indicating the agent must manually assign the incident
C.
The Assignment group field will not populate
Answers
C.
The Assignment group field will not populate
D.
The Assignment group field automatically populates with the agent's primary group
Answers
D.
The Assignment group field automatically populates with the agent's primary group
Suggested answer: A
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asked 23/09/2024
Ted Kang
37 questions
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