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Question 46 - CIS-ITSM discussion

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A tester has submitted a bug report because at no point in the Problem lifecycle. does the Create Known Error article link appear under Related Links Also, they notice there is no Known Error knowledge base in the Instance.

What might be the cause of this?

A.
The Problem Management Best Practice - Madrid - Knowledge integration plugin has not been activated
Answers
A.
The Problem Management Best Practice - Madrid - Knowledge integration plugin has not been activated
B.
Tester is not impersonating Problem Coordinator
Answers
B.
Tester is not impersonating Problem Coordinator
C.
The customer did not pay the bill for Knowledge management
Answers
C.
The customer did not pay the bill for Knowledge management
D.
The sn_known_error_write role is required to see the Create Known Error article link
Answers
D.
The sn_known_error_write role is required to see the Create Known Error article link
E.
The requirement was not m the stories
Answers
E.
The requirement was not m the stories
Suggested answer: A
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asked 23/09/2024
jeffrey rowland
30 questions
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