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Question 49 - CIS-ITSM discussion

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Why don't Problem records automatically move from Resolved to Closed after the fix is implemented.

A.
It is designed to follow the ITIL4 standard
Answers
A.
It is designed to follow the ITIL4 standard
B.
There is a scheduled job that automatically moves Resolved problems to Closed after 7 days
Answers
B.
There is a scheduled job that automatically moves Resolved problems to Closed after 7 days
C.
It is good practice to monitor fixes implemented, to ensure the underlying issues are resolved, before closing a problem record
Answers
C.
It is good practice to monitor fixes implemented, to ensure the underlying issues are resolved, before closing a problem record
D.
There is no Closed state. Problem records are moved to Completed
Answers
D.
There is no Closed state. Problem records are moved to Completed
Suggested answer: C
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asked 23/09/2024
David Kimovec
33 questions
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