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Question 51 - CIS-ITSM discussion

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The key stakeholder for your ITSM implementation wants to have SLAs on every Task record.

What advice do you give regarding SLAs on Problem records?

A.
SLAs re recommended in the ITIL framework for problem management
Answers
A.
SLAs re recommended in the ITIL framework for problem management
B.
SLAs are be counterproductive to problem management, as the key objective is to permanently fix an error no matter how long that may take
Answers
B.
SLAs are be counterproductive to problem management, as the key objective is to permanently fix an error no matter how long that may take
C.
SLAs are available for problem management, but require custom code
Answers
C.
SLAs are available for problem management, but require custom code
D.
SLAs are essential to problem management, as support specialists need to quickly identify root causes
Answers
D.
SLAs are essential to problem management, as support specialists need to quickly identify root causes
Suggested answer: B

Explanation:

https://docs.servicenow.com/ja-JP/bundle/utah-it-service-management/page/product/problem-management/concept/c_ProblemManagementProcess.html

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asked 23/09/2024
Tania Trif
50 questions
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