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Question 74 - CIS-ITSM discussion

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When using the baseline business rule, Populate Assignment Group based on CI/SO, what behavior would you expect on an Incident form? (Choose two.)

A.
If selected CI does not have an Owner group, write the Support group from the Service Offering to the Assignment group field
Answers
A.
If selected CI does not have an Owner group, write the Support group from the Service Offering to the Assignment group field
B.
If selected CI has a Support group, write that group to the Assignment group field
Answers
B.
If selected CI has a Support group, write that group to the Assignment group field
C.
If selected CI has an Owner group, write that group to the Assignment group field
Answers
C.
If selected CI has an Owner group, write that group to the Assignment group field
D.
If selected CI does not have a Support group, write the Support group from the Service Offering to the Assignment group field
Answers
D.
If selected CI does not have a Support group, write the Support group from the Service Offering to the Assignment group field
Suggested answer: B, D
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asked 23/09/2024
Naing Thet
41 questions
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