What are the 5 provided Roles by ServiceNow?

Question

Athabile Landzela · Accepted Answer

System Administrator: The admin role provides access to all platform features, applications, functions and data.

Athabile Landzela · Accepted Answer

Specialized Administrator: Specialized administrator roles manage specific functions or applications, such as Assignment Rules, Knowledge base, reports, or web services

Athabile Landzela · Accepted Answer

Fulfiller: Users with the ITIL role may fulfill ITIL activities associated with the ITIL workflow, including Incident and Change management.

Athabile Landzela · Accepted Answer

Approver: Users with the Approver user role can perform all requester actions and may view or modify approval records directed to the approver

Athabile Landzela · Accepted Answer

Requester: Also known as Employee Self Service (ESS) users, these users have no roles but can submit and manage their own requests, access public pages, etc.

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