What are the four knowledge workflows available in the ServiceNow base instance?

Question

Renaldo Williams · Accepted Answer

Approval publish: Request approval from a manager of the knowledge base before moving the article it the publish state

Renaldo Williams · Answer

Instant Publish: Immediately publishes a draft article without requiring an approval

Renaldo Williams · Answer

Instant Retire: Immediately retires a published article without requiring an approval

Renaldo Williams · Answer

Retire Knowledge: Moves a knowledge article to the retired state.

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