A change request has been approved and assigned to you as the system administrator to change the Incident number prefix from the default of "INC" to the company standard IN." What are the next steps to be taken''

Question

Sandesh Somaiah · Accepted Answer

Go to the Number Maintenance application and change the prefix to "IN" for incident

Sandesh Somaiah · Answer

Create a Business Rule that modifies the prefix before the Insert operation

Sandesh Somaiah · Answer

The prefix of an incident cannot be changed because it is a built-in feature

Sandesh Somaiah · Answer

Submit a Change Request to ServiceNow Technical Support

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