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Question 165 - CSA discussion

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A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?

A.
Have them clear their cache.
Answers
A.
Have them clear their cache.
B.
Have them use the gear icon to set the employee’s time zone.
Answers
B.
Have them use the gear icon to set the employee’s time zone.
C.
Recommend they use Chrome, instead of Explorer.
Answers
C.
Recommend they use Chrome, instead of Explorer.
D.
Use the system properties to correct the instance’s time zone.
Answers
D.
Use the system properties to correct the instance’s time zone.
E.
Have them correct the time zone on their computer.
Answers
E.
Have them correct the time zone on their computer.
Suggested answer: E

Explanation:

Reference: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0659171

asked 23/09/2024
B Erol
57 questions
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