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Question 219 - CSA discussion

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Which ServiceNow capability allows you to provide knowledge articles, via a conversational messaging interface?

A.
Agent Assist
Answers
A.
Agent Assist
B.
Virtual Agent
Answers
B.
Virtual Agent
C.
Now Messenger
Answers
C.
Now Messenger
D.
Connect Agent
Answers
D.
Connect Agent
Suggested answer: B

Explanation:

Reference: https://docs.servicenow.com/bundle/rome-release-notes/page/release-notes/analyticsintelligence-reporting/virtual-agent-rn.html

asked 23/09/2024
Christie Clark
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