An IT user calls the service desk because they need to work on task records. All they can see is Self Service on their homepage when they login to the ServiceNow instance. What issue could explain this?
Choose 2 answers

Question

An IT user calls the service desk because they need to work on task records. All they can see is Self Service on their homepage when they login to the ServiceNow instance. What issue could explain this?

Choose 2 answers

Alan Phillips · Accepted Answer

Their user account failed LDAP authentication

Alan Phillips · Accepted Answer

Their user account was not approved by their manager

Alan Phillips · Answer

Their user account is not logged in properly

Alan Phillips · Answer

Their user account does not have itil role

Alan Phillips · Answer

Their user account does not belong to any groups, which contain the itil role

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