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Question 349 - CSA discussion

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Which feature helps to automatically allocate a critical, high priority, service request to the appropriate assignment group or team member?

A.
User Policy
Answers
A.
User Policy
B.
UI policy
Answers
B.
UI policy
C.
Predictive Intelligence
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C.
Predictive Intelligence
D.
Assignment Rule
Answers
D.
Assignment Rule
Suggested answer: D
asked 23/09/2024
TJOE INKAWATI
29 questions
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