An IT user calls the service desk because his work needs to be completed on ask records. All he can see a Self Service on his homepage when he logs in to the ServiceNow instance. What issue could explain this?
Choose 2 answers

Question

An IT user calls the service desk because his work needs to be completed on ask records. All he can see a Self Service on his homepage when he logs in to the ServiceNow instance. What issue could explain this?

Choose 2 answers

Rajeev Parameswaran · Accepted Answer

His user account does not Belong to any groups, which contain the ITIL role

Rajeev Parameswaran · Accepted Answer

His user account Is not logged in properly

Rajeev Parameswaran · Answer

His user account failed LDAP authentication

Rajeev Parameswaran · Answer

His user account was not approved by his manager

Rajeev Parameswaran · Answer

His user account does not have ITIL role

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