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Question 396 - CSA discussion

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What process allows users to create, categorize, review approve and browse important information in a centralized location that is shared oy the entire organization?

A.
Self Service Management
Answers
A.
Self Service Management
B.
Knowledge Management
Answers
B.
Knowledge Management
C.
Knowledge-Centered Management
Answers
C.
Knowledge-Centered Management
D.
Information Portal Management
Answers
D.
Information Portal Management
E.
Business Information Management
Answers
E.
Business Information Management
Suggested answer: B

Explanation:

Knowledge Management is the process that allows users to create, categorize, review, approve and browse important information in a centralized location that is shared by the entire organization1.Knowledge Management helps users to find relevant and accurate information quickly, reduce the need to rediscover knowledge, and improve the quality of service and customer satisfaction1.

Knowledge Management - ServiceNow1

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asked 23/09/2024
Jeonghoon Park
29 questions
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