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Question 398 - CSA discussion

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A customer wants to be able to identify and track components of their infrastructure that support their ecommerce service. What ServiceNow products could support this requirement?

Choose 3 answers

A.
Performance Analytics
Answers
A.
Performance Analytics
B.
Configuration Management (CMDB)
Answers
B.
Configuration Management (CMDB)
C.
Financial Management
Answers
C.
Financial Management
D.
Discovery
Answers
D.
Discovery
E.
Service Mapping
Answers
E.
Service Mapping
Suggested answer: B, D, E

Explanation:

Configuration Management (CMDB) is a product that allows users to identify and track components of their infrastructure, such as servers, applications, databases, networks, and devices, and their relationships1.CMDB provides a single source of truth for IT assets and services, and supports IT service management processes1.

Discovery is a product that automatically scans the network and populates the CMDB with the discovered infrastructure components and their attributes2.Discovery uses probes, sensors, and patterns to identify and classify IT assets, and updates the CMDB with any changes2.

Service Mapping is a product that creates a top-down view of the infrastructure components that support a specific business service, such as ecommerce3.Service Mapping uses discovery data and application traffic analysis to map the dependencies and relationships between IT assets and services, and displays them in a graphical interface3.

Configuration Management Database (CMDB) - ServiceNow1

Discovery - ServiceNow2

Service Mapping - ServiceNow3

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asked 23/09/2024
ONWUDIWE NYENKE
36 questions
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