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Question 284 - Certified Business Analyst discussion

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A new business analyst (BA) Just started working at Northern Trail Outfitters (NTO). The BA has been tasked with Implementing Service Cloud for NTO's Internal support team.

Which information should the BA gather during the Initial discovery meeting?

A.
Contact information for key stakeholders
Answers
A.
Contact information for key stakeholders
B.
Employee review cycle for the support team
Answers
B.
Employee review cycle for the support team
C.
Limitations of the current support process
Answers
C.
Limitations of the current support process
Suggested answer: C

Explanation:

The BA should gather information about the limitations of the current support process during the initial discovery meeting. This will help the BA to understand the pain points, challenges, and gaps that the internal support team is facing, and to identify the opportunities for improvement and optimization. The BA should not gather contact information for key stakeholders, as this is not relevant to the scope of the project, and should be done before the discovery meeting. The BA should also not gather employee review cycle for the support team, as this is not related to the business requirements or the solution design.Reference:Customer Discovery,Get Started with Salesforce Business Analyst Certification Prep,Cert Prep: Salesforce Business Analyst

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asked 25/09/2024
Beena Bamania
34 questions
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