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Question 283 - Certified Business Analyst discussion

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An external business analyst (BA) has been brought in to work on a Sales Cloud project for Universal Containers (UC). UC's In-house BA has created epics and user stories, but the external BA notices that one story appears to be written Incorrectly.

How should the BA revise the statement below in the correct user story format?

'Sales reps need to track their pipeline in Salesforce.'

A.
As a sales manager, 1 need sales representatives to track their opportunities in Salesforce.
Answers
A.
As a sales manager, 1 need sales representatives to track their opportunities in Salesforce.
B.
As a sales manager, 1 want sales reps to track their opportunities in Salesforce for accurate forecast reporting.
Answers
B.
As a sales manager, 1 want sales reps to track their opportunities in Salesforce for accurate forecast reporting.
C.
As a sales representative, 1 want to be able to track my opportunities in Salesforce so that we can forecast accurately.
Answers
C.
As a sales representative, 1 want to be able to track my opportunities in Salesforce so that we can forecast accurately.
Suggested answer: C

Explanation:

A user story is a short, simple description of a feature told from the perspective of the person who desires the new capability, usually a user or customer of the system. It typically follows a simple template: As a <type of user>, I want <some goal> so that <some reason>. The answer C follows this template and clearly states the user role, the goal, and the reason. The answer A does not state the reason, and the answer B does not state the correct user role, as the story is about sales representatives, not sales managers.Reference:Certification - Business Analyst,Get Started with Salesforce Business Analyst Certification Prep,Cert Prep: Salesforce Business Analyst

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asked 25/09/2024
Linda Müller
38 questions
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