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Question 289 - Certified Business Analyst discussion

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A business analyst (BA) is preparing to demonstrate the functionality built by the development team over the last sprint to the client.

Which technique should the BA use to create a compelling demo?

A.
Functional - requirements, code/configuration, run as user
Answers
A.
Functional - requirements, code/configuration, run as user
B.
Storytelling - hero, challenge, helper, victory
Answers
B.
Storytelling - hero, challenge, helper, victory
C.
STAR method - situation, task, action, result
Answers
C.
STAR method - situation, task, action, result
Suggested answer: B

Explanation:

In creating a compelling demo, the storytelling technique is highly effective. This approach involves framing the demo narrative around a hero (typically the end-user), presenting a challenge they face, introducing the solution (the Salesforce functionality) as the helper, and showcasing the victory, which is the successful resolution of the challenge through the implemented functionality. This technique engages the audience by making the demonstration relatable and showing the practical value of the solution in a real-world context. It emphasizes the impact of the features on the users' daily tasks and how it addresses their specific needs.

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asked 25/09/2024
Sarah Pachowsky
33 questions
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