A Salesforce Administrator is exploring the capabilities of Einstein Copilot to enhance user interaction within their organization. They are particularly interested in how Einstein Copilot processes user requests and the mechanism it employs to deliver responses. The administrator is evaluating whether Einstein Copilot directly interfaces with a large language model (LLM) to fetch and display responses to user inquiries, facilitating a broad range of requests from users.
How does Einstein Copilot handle user requests In Salesforce?

Question

A Salesforce Administrator is exploring the capabilities of Einstein Copilot to enhance user interaction within their organization. They are particularly interested in how Einstein Copilot processes user requests and the mechanism it employs to deliver responses. The administrator is evaluating whether Einstein Copilot directly interfaces with a large language model (LLM) to fetch and display responses to user inquiries, facilitating a broad range of requests from users.

How does Einstein Copilot handle user requests In Salesforce?

Muhammed Seyda UCAK · Accepted Answer

Einstein Copilot analyzes the user's request and LLM technology is used to generate and display the appropriate response.

Muhammed Seyda UCAK · Answer

Einstein Copilot will trigger a flow that utilizes a prompt template to generate the message.

Muhammed Seyda UCAK · Answer

Einstein Copilot will perform an HTTP callout to an LLM provider.

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