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Question 68 - Certified AI Specialist discussion

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An AI Specialist needs to create a Sales Email with a custom prompt template. They need to ground on the following data.

Opportunity Products Events near the customer Tone and voice examples

How should the AI Specialist obtain related items?

A.
Call prompt initiated flow to fetch and ground the required data.
Answers
A.
Call prompt initiated flow to fetch and ground the required data.
B.
Create a flex template that takes the records in question as inputs.
Answers
B.
Create a flex template that takes the records in question as inputs.
C.
Utilize a standard email template and manually insert the required data fields.
Answers
C.
Utilize a standard email template and manually insert the required data fields.
Suggested answer: A

Explanation:

To ground a sales email on Opportunity Products, Events near the customer, and Tone and voice examples, the AI Specialist should use a prompt-initiated flow. This flow can dynamically fetch the necessary data from related records in Salesforce and ground the generative AI output with contextually accurate information.

Option B (flex template) does not provide the ability to fetch dynamic data from Salesforce records automatically.

Option C (manual insertion) would not allow for the dynamic and automated grounding of data required for custom prompts.

Refer to Salesforce documentation on flows and grounding for more details on integrating data into custom prompt templates.

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asked 26/09/2024
PATRICK ADUSEI
45 questions
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