A system administrator has created a Marketing Request Queue that routes to the marketing team. This team needs to manage various incoming requests from the organization through emails, instant messaging, and conversations. Team members receive request notifications in their emails but are still having difficulties monitoring and prioritizing incoming requests.
Which reports would be helpful to have on a dashboard for the marketing team to manage incoming work requests?

Question

A system administrator has created a Marketing Request Queue that routes to the marketing team. This team needs to manage various incoming requests from the organization through emails, instant messaging, and conversations. Team members receive request notifications in their emails but are still having difficulties monitoring and prioritizing incoming requests.

Which reports would be helpful to have on a dashboard for the marketing team to manage incoming work requests?

Janko Schutte · Accepted Answer

Three reports showing the priority and entry date of each request, i.e., one that shows requests in a New status, one that shows requests in an In Progress status, and one that shows recently completed requests.

Janko Schutte · Answer

Four reports showing the entry date of each request, i.e., one that shows requests in a New status, one that shows requests in an In Progress status, a third report that shows recently completed requests, and a fourth report that shows the schedule assigned to each team member.

Janko Schutte · Answer

Two reports showing the priority and actual completion date of each request, i.e., one that shows active requests and another that shows recently completed requests.

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