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Question 22 - 220-1102 discussion

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A technician is troubleshooting a customer's PC and receives a phone call. The technician does not take the call and sets the phone to silent. Which of the following BEST describes the technician's actions?

A.
Avoid distractions
Answers
A.
Avoid distractions
B.
Deal appropriately with customer's confidential material
Answers
B.
Deal appropriately with customer's confidential material
C.
Adhere to user privacy policy
Answers
C.
Adhere to user privacy policy
D.
Set and meet timelines
Answers
D.
Set and meet timelines
Suggested answer: A

Explanation:

The technician has taken the appropriate action by not taking the call and setting the phone to silent in order to avoid any distractions and remain focused on the task at hand. This is a good example of how to maintain focus and productivity when working on a customer's PC, and will help to ensure that the job is completed in a timely and efficient manner.

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asked 02/10/2024
Juan Manuel Lopez Ortega
27 questions
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