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Question 29 - 220-1102 discussion

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A call center technician receives a call from a user asking how to update Windows Which of the following describes what the technician should do?

A.
Have the user consider using an iPad if the user is unable to complete updates
Answers
A.
Have the user consider using an iPad if the user is unable to complete updates
B.
Have the user text the user's password to the technician.
Answers
B.
Have the user text the user's password to the technician.
C.
Ask the user to click in the Search field, type Check for Updates, and then press the Enter key
Answers
C.
Ask the user to click in the Search field, type Check for Updates, and then press the Enter key
D.
Advise the user to wait for an upcoming, automatic patch
Answers
D.
Advise the user to wait for an upcoming, automatic patch
Suggested answer: C

Explanation:

The technician should guide the user to update Windows through the built-in "Check for Updates" feature. This can be done by having the user click in the Search field, type "Check for Updates", and then press the Enter key. This will bring up the Windows Update function, which will search for any available updates and give the user the option to install them.

asked 02/10/2024
Sharankumar Nadarajah
32 questions
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