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Question 71 - 220-1102 discussion

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A technician has spent hours trying to resolve a computer issue for the company's Chief Executive Officer (CEO). The CEO needs the device returned as soon as possible. Which of the following steps should the technician take NEXT?

A.
Continue researching the issue
Answers
A.
Continue researching the issue
B.
Repeat the iterative processes
Answers
B.
Repeat the iterative processes
C.
Inform the CEO the repair will take a couple of weeks
Answers
C.
Inform the CEO the repair will take a couple of weeks
D.
Escalate the ticket
Answers
D.
Escalate the ticket
Suggested answer: D

Explanation:

The technician should escalate the ticket to ensure that the CEO’s device is returned as soon as possible1

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asked 02/10/2024
Kingsley Tibs
43 questions
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