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Question 287 - 220-1102 discussion

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An employee calls the help desk regarding an issue with a laptop PC. After a Windows update, the user can no longer use certain locally attached devices, and a reboot has not fixed the issue. Which of the following should the technician perform to fix the issue?

A.
Disable the Windows Update service.
Answers
A.
Disable the Windows Update service.
B.
Check for updates.
Answers
B.
Check for updates.
C.
Restore hidden updates.
Answers
C.
Restore hidden updates.
D.
Rollback updates.
Answers
D.
Rollback updates.
Suggested answer: D

Explanation:

The technician should perform a rollback of the Windows update that caused the issue with the locally attached devices. A rollback is a process of uninstalling an update and restoring the previous version of the system. This can help to fix any compatibility or performance issues caused by the update1. To rollback an update, the technician can use the Settings app, the Control Panel, or the System Restore feature. The technician should also check for any device driver updates that might be needed after rolling back the update. Disabling the Windows Update service is not a good practice, as it can prevent the system from receiving important security and feature updates. Checking for updates might not fix the issue, as the update that caused the issue might still be installed. Restoring hidden updates is not relevant, as it only applies to updates that have been hidden by the user to prevent them from being installed2.

Reference: 1: https://www.windowscentral.com/how-uninstall-and-reinstall-updates-windows-10 2:

https://support.microsoft.com/en-us/windows/show-or-hide-updates-in-windows-10-9c9f0a4f- 9a6e-4c8e-8b44-afbc6b33f3cf

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asked 02/10/2024
Thijs van Ham
36 questions
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