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Question 299 - 220-1102 discussion

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A user updates a mobile device's OS. A frequently used application becomes consistently unresponsive immediately after the device is launched. Which of the following troubleshooting steps should the user perform FIRST?

A.
Delete the application's cache.
Answers
A.
Delete the application's cache.
B.
Check for application updates.
Answers
B.
Check for application updates.
C.
Roll back the OS update.
Answers
C.
Roll back the OS update.
D.
Uninstall and reinstall the application.
Answers
D.
Uninstall and reinstall the application.
Suggested answer: B

Explanation:

Checking for application updates is the first troubleshooting step that the user should perform, because the application may not be compatible with the new OS version and may need an update to fix the issue. Deleting the application’s cache, rolling back the OS update, or uninstalling and

reinstalling the application are possible solutions, but they are more time-consuming and disruptive than checking for updates. Reference: : https://www.comptia.org/training/resources/examobjectives/comptia-a-core-2-exam-objectives

: https://www.lifewire.com/how-to-update-apps-onandroid-4173855

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asked 02/10/2024
Moshope Salami
45 questions
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