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Question 316 - 220-1102 discussion

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A technician removed a virus from a user's device. The user returned the device a week later with the same virus on it. Which of the following should the technician do to prevent future infections?

A.
Disable System Restore.
Answers
A.
Disable System Restore.
B.
Educate the end user.
Answers
B.
Educate the end user.
C.
Install the latest OS patches.
Answers
C.
Install the latest OS patches.
D.
Clean the environment reinstallation.
Answers
D.
Clean the environment reinstallation.
Suggested answer: B

Explanation:

Educating the end user is the best way to prevent future infections by viruses or other malware. The technician should teach the user how to avoid risky behaviors, such as opening suspicious attachments, clicking on unknown links, downloading untrusted software, etc. Disabling System Restore, installing the latest OS patches and performing a clean installation are possible ways to remove existing infections, but they do not prevent future ones. Verified Reference:

https://www.comptia.org/blog/how-to-prevent-malware https://www.comptia.org/certifications/a

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asked 02/10/2024
brandon millette
50 questions
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