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Question 336 - 220-1102 discussion

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A user reports an issue when connecting a mobile device to Bluetooth. The user states the mobile device's Bluetooth is turned on. Which of the following steps should the technician take NEXT to resolve the issue?

A.
Restart the mobile device.
Answers
A.
Restart the mobile device.
B.
Turn on airplane mode.
Answers
B.
Turn on airplane mode.
C.
Check that the accessory is ready to pair.
Answers
C.
Check that the accessory is ready to pair.
D.
Clear all devices from the phone's Bluetooth settings.
Answers
D.
Clear all devices from the phone's Bluetooth settings.
Suggested answer: C

Explanation:

The first step in troubleshooting a Bluetooth connection issue is to check that the accessory is ready to pair with the mobile device. Some accessories may have a button or a switch that needs to be pressed or turned on to initiate pairing mode. If the accessory is not ready to pair, the mobile device will not be able to detect it.

Reference: CompTIA A+ Core 2 Exam Objectives, Section 2.4

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asked 02/10/2024
Igor An
38 questions
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