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Question 389 - 220-1102 discussion

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A user reports a virus is on a PC. The user installs additional real-lime protection antivirus software, and the PC begins performing extremely slow. Which of the following steps should the technician take to resolve the issue?

A.
Uninstall one antivirus software program and install a different one.
Answers
A.
Uninstall one antivirus software program and install a different one.
B.
Launch Windows Update, and then download and install OS updates
Answers
B.
Launch Windows Update, and then download and install OS updates
C.
Activate real-time protection on both antivirus software programs
Answers
C.
Activate real-time protection on both antivirus software programs
D.
Enable the quarantine feature on both antivirus software programs.
Answers
D.
Enable the quarantine feature on both antivirus software programs.
E.
Remove the user-installed antivirus software program.
Answers
E.
Remove the user-installed antivirus software program.
Suggested answer: E

Explanation:

Removing the user-installed antivirus software program is the best way to resolve the issue of extremely slow performance caused by installing additional real-time protection antivirus software on a PC. Having more than one antivirus software program running at the same time can cause conflicts, resource consumption and performance degradation. Uninstalling one antivirus software program and installing a different one, activating real-time protection on both antivirus software programs, enabling the quarantine feature on both antivirus software programs and launching Windows Update are not effective ways to resolve the issue. Verified Reference:

https://www.comptia.org/blog/why-you-shouldnt-run-multiple-antivirus-programs-at-the-sametime

https://www.comptia.org/certifications/a

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asked 02/10/2024
Christophe Troessaert
37 questions
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