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Question 448 - 220-1102 discussion

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The calendar application on an employee's smartphone is experiencing frequent crashes, and the smartphone has become unresponsive. Which of the following should a technician do first to resolve the issue?

A.
Reinstall the application on the smartphone.
Answers
A.
Reinstall the application on the smartphone.
B.
Update the smartphone's OS.
Answers
B.
Update the smartphone's OS.
C.
Reset the smartphone to factory settings.
Answers
C.
Reset the smartphone to factory settings.
D.
Reboot the smartphone.
Answers
D.
Reboot the smartphone.
Suggested answer: D

Explanation:

Rebooting the smartphone is the first and simplest step to resolve the issue of frequent crashes and unresponsiveness. Rebooting clears the memory, closes the background apps, and refreshes the system.It can also fix minor glitches and bugs that may cause the calendar app or the smartphone to malfunction12. The other options are either too drastic or unnecessary. Reinstalling the application may not solve the problem if the issue is with the smartphone itself. Updating the smartphone's OS may not be possible or helpful if the device is unresponsive or incompatible. Resetting the smartphone to factory settings will erase all the data and settings on the device, which should be the last resort.

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asked 02/10/2024
Siza Motha
30 questions
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