ExamGecko
Question list
Search
Search

List of questions

Search

Related questions











Question 486 - 220-1102 discussion

Report
Export

A corporate smartphone was stored for five months after setup. During this time, the company did not have any system updates. When the phone is turned on, an application runs, but it crashes intermittently. Which of the following should a technician do next?

A.
Restart the phone.
Answers
A.
Restart the phone.
B.
Reimage the OS.
Answers
B.
Reimage the OS.
C.
Reinstall the application.
Answers
C.
Reinstall the application.
D.
Clear the cache.
Answers
D.
Clear the cache.
Suggested answer: C

Explanation:

Reinstalling the application is the best option to fix the intermittent crashing of the application on the corporate smartphone. Reinstalling the application will ensure that the latest version of the app is installed, which may have bug fixes and compatibility updates that can resolve the crashing issue. Reinstalling the app will also clear any corrupted or outdated data or cache that may cause the app to malfunction.

The other options are not as effective or appropriate as reinstalling the app. Restarting the phone may temporarily fix the issue, but it will not address the root cause of the app crashing, which may be related to the app itself or its data. Reimaging the OS is a drastic and unnecessary measure that will erase all the data and settings on the phone and restore it to its factory state. This will also remove all the other apps and files that may be important for the corporate use of the phone. Clearing the cache may help to free up some space and improve the performance of the app, but it will not update the app or fix any bugs that may cause the app to crash.

Top 5 Reasons Behind Your App Crash and Solutions To Fix Them1

How to Stop Apps From Crashing on Android2

Why are my Android phone apps crashing or closing & how to fix the issue3

asked 02/10/2024
Juliet Kihonge
43 questions
User
Your answer:
0 comments
Sorted by

Leave a comment first