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Question 1

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A technician installed a known-good, compatible motherboard on a new laptop. However, the motherboard is not working on the laptop. Which of the following should the technician MOST likely have done

Question 2

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A technician receives a ticket indicating the user cannot resolve external web pages However, specific IP addresses are working. Which of the following does the technician MOST likely need to change

Question 3

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A technician needs to recommend the best backup method that will mitigate ransomware attacks. Only a few files are regularly modified, however, storage space is a concern. Which of the following ba

Question 4

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A change advisory board did not approve a requested change due to the lack of alternative actions if implementation failed. Which of the following should be updated before requesting approval again?

Question 5

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A user is having phone issues after installing a new application that claims to optimize performance. The user downloaded the application directly from the vendor's website and is now experiencing

Question 6

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A user enabled a mobile device's screen lock function with pattern unlock. The user is concerned someone could access the mobile device by repeatedly attempting random patterns to unlock the device.

Question 7

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When a user calls in to report an issue, a technician submits a ticket on the user's behalf. Which of the following practices should the technician use to make sure the ticket is associated with the

Question 8

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Which of the following is the MOST cost-effective version of Windows 10 that allows remote access through Remote Desktop?

Question 9

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Once weekly a user needs Linux to run a specific open-source application that is not available for the currently installed Windows platform. The user has limited bandwidth throughout the day. Which

Question 10

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A technician at a customer site is troubleshooting a laptop A software update needs to be downloaded but the company's proxy is blocking traffic to the update site. Which of the following should the

Question 487 - 220-1102 discussion

A technician was assigned a help desk ticket and resolved the issue. Which of the following should the technician update to assist other technicians in resolving similar issues?

End user training

Progress notes

Knowledge base

Acceptable use policy document

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asked 02/10/2024

Quratulain Damani

42 questions

Your answer: A B C D

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