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Question 498 - 220-1102 discussion

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A user receives a call from someone claiming to be a technical support agent. The caller asks the user to log in to the computer.

Which of the following security measures should the user take to ensure security and privacy?

A.
Only accept calls from known people.
Answers
A.
Only accept calls from known people.
B.
Disregard any suspicious emails.
Answers
B.
Disregard any suspicious emails.
C.
Update the antivirus software.
Answers
C.
Update the antivirus software.
D.
Enable two-factor authentication.
Answers
D.
Enable two-factor authentication.
E.
Install a malware scanner.
Answers
E.
Install a malware scanner.
Suggested answer: A

Explanation:

This is a scenario of a potentialtech support scam, where a fraudster pretends to be a technical support agent and tries to trick the user into giving them access to the computer, personal information, or money. The user should not trust any unsolicited calls from unknown people claiming to be from tech support, as they might be trying to install malware, steal data, or charge for fake services. The user should only accept calls from known people, such as their IT department, their service provider, or their software vendor, and verify their identity before logging in to the computer. The user should also report any suspicious calls to the appropriate authorities or organizations.

How to protect against tech support scams1

Avoid and report Microsoft technical support scams2

How to Protect Against Technical Support Scams3

How To Recognize and Avoid Tech Support Scams4

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asked 02/10/2024
Brian Foy
40 questions
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