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Question 499 - 220-1102 discussion

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A technician has verified that a user's computer has a virus and the antivirus software is out of date. Which of the following steps should the technician take next?

A.
Quarantine the computer.
Answers
A.
Quarantine the computer.
B.
Use a previous restore point.
Answers
B.
Use a previous restore point.
C.
Educate the end user about viruses.
Answers
C.
Educate the end user about viruses.
D.
Download the latest virus definitions.
Answers
D.
Download the latest virus definitions.
Suggested answer: D

Explanation:

The first step in removing a virus from a computer is to update the antivirus software with the latest virus definitions. Virus definitions are files that contain information about the characteristics and behavior of known viruses and malware. They help the antivirus software to identify and remove the malicious threats from the computer. Without the latest virus definitions, the antivirus software may not be able to detect or remove the virus that infected the user's computer. Therefore, the technician should download the latest virus definitions from the antivirus vendor's website or use the update feature in the antivirus program before scanning the computer for viruses.

How to remove malware or viruses from my Windows 10 PC, section 21

How to Remove a Virus From a Computer in 2023, section 32

The Official CompTIA A+ Core 2 Study Guide (220-1102), page 2193

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asked 02/10/2024
Lietuvis Kau
32 questions
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